According to KPMG research, legacy IT systems, capturing talent, and increasing skills are hurting leaders’ ability to respond to changing demands.
As a result of COVID-19, digital transformation has become a priority for a significant majority of government leaders, but legacy IT systems are hurting their ability to respond efficiently to founding needs in a distant world. Moreover, only a small fraction of the workforce has the necessary skills, according to new research from KPMG.
“COVID-19 has increased the need to transform the service delivery model of government agencies. Citizens are demanding digital access to government services, and government leaders recognize the importance of transformation,” said Lorna Stark, national leader of the government and public sector. In a statement at KPMG.
According to the survey, the number of citizens using online government services rose from 33% before the pandemic to an estimated 41% during the pandemic. Also, 70% of citizens want the government to provide mostly online services.
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However, 72% of government executives say that outdated IT systems hurt their ability to respond to changing demands, and 79% say the age of IT systems negatively affects their mission.
A modernization imperative
In the KPMG report, it was stated that government leaders encouraged by new demands took action during the epidemic. KPMG said that nearly 66% of professionals surveyed have accelerated their focus on modernization, while 57% have increased their budgets as a result of COVID-19.
Additionally, while 70% are more aware of the need to modernize IT, 78% of government leaders say COVID-19 has increased their awareness of the need to transform the way their organizations deliver services.
The firm said that digital transformation would not only improve the relationship between citizens and government agencies, but also potentially deliver huge cost savings.
KPMG stated in a recent Technology CEO Council report that the federal government could save $ 1 trillion by modernizing its technologies and operations over 10 years.
However, outdated technologies are not the only obstacles to modernization. Attracting the best talent and developing the workforce are also major challenges that hinder rapid transformation.
Forty-five percent of government officials said that COVID-19’s workforces were not adequately trained or ready to work remotely, and only 39% of respondents said their employees had the skills to adopt emerging technologies. A total of 57% are more aware of the need to train workers and improve their skills.
According to the report, the modern vision of government is a connected, strong and reliable vision.
Affiliated governments “provide their employees with a meaningful work and flexible workplace” and at the same time provide resilient communities. Strengthened governments “are able to harness the power of new technologies to accelerate the transformation of public services and accelerate modernization.
By understanding the importance of protecting data against theft, trusted governments “put security and privacy as the highest priority” and also value their employees.
Stark said that in order to fulfill the technology transformation imperatives, government leaders must focus on creating a workforce filled with talent and passion to push their modernization agenda forward.
“A technology-only focus on modernization will so far only take governments. Equal emphasis should be placed on ensuring that state employees have the skills and tools to provide the innovative services that today’s voters expect.” Said.
KPMG conducted two surveys in August and September 2020. 85 professionals from various departments and organizations participated in the survey conducted among government employees. The second survey was conducted among over 1000 US citizens and included a mix of genders, places, incomes, race, age, and education.